Navigating software is not customer service.

The Agent Desktop you will love.

Einfach · Schnell · Smart

Pilot starten
app.gozman.io
🔍 Lookup › Close › ✓ Closed
See why ↓

The Problem

Complex. Slow. Uncertain.

Your agents juggle CRM, ticketing, and knowledge base every call — separate tools, no unified view.

8+
clicks to find the right answer
3–5
screens per task
↓
Unhappy customers

The result? Higher AHT. More errors. Agent burnout.

The fix is not faster navigation — it is guided action.

See your workflow live before you scroll further.

Start a Pilot

Action Interface

✨ Einfacher ⚡ Schneller 🧠 Smarter

Agents see what matters and execute directly — no screen hopping, no process detours.

01 — Simpler

A search engine for your work.

🔍 Type anything — finds everything.
☝ Guided actions — no menus.
✅ Productive from day one.
⚡ Your data — AI understands it.
Ab Tag 1 produktiv — kein Training, kein IT-Projekt
02 — Faster

Every answer — one keystroke away.

🖶 One screen — no switching.
◕ Results while you type.
🎯 Only what you need now.
✍ Find AND act in one step.
20–30% shorter call times
03 — Smarter

A colleague who thinks with you.

🧩 AI in the middle, not the side.
💬 Knows your context already.
⌛ Helps at the right moment.
🌟 Shows what you can do next.
Fewer callbacks right action, first call

Benefits

The metrics your CFO will ask about.

📈
AHT Reduction

Agents find answers in seconds, not minutes. Every call shorter means more capacity without more headcount.

  • AHT −30%*
  • More calls/hr
  • Measurable
⚡
1-Day Agent Ramp

New hires are productive from day one. No training weeks, no manuals, no system tours.

  • No manuals
  • 1-day ready
  • Lower training cost
🧠
CSAT & FCR Lift

Full context at call start means better answers, fewer callbacks, and higher first-call resolution.

  • FCR ↑
  • CSAT ↑
  • Fewer callbacks

*Live call-center pilot. Results vary by workflow and data quality.

🔐 Secure SSO 🌎 SaaS / On-prem / Hybrid 📞 Built-in CTI 🔄 Real-time team sync 🏢 Data isolation

See your AHT potential in a 30-minute pilot plan.

No rip-and-replace. Start with your existing data and workflows.

What to expect

  • ⏰ Response within 24 hours
  • 📺 30-minute pilot demo with your call-center workflow
  • 📊 We define success metrics together
  • ✅ No commitment, no sales pressure

Before you start

How much integration effort is needed?

Usually hours, not months. We work with your current stack.

How fast can we go live?

Most pilots are live in 1–3 days.

What about data quality?

We validate quality with your real data in the pilot.

✓ Request received!

Thanks — we will be in touch within 24 hours.